In the UK, over 14 million people experience bladder control problems and 6.5 million have bowel control difficulties. Together with HealthWatch, our Bladder and Bowel Confidence Health Integration Team (BABCON) created a survey that was shared across Bristol, North Somerset, and South Gloucestershire in the autumn of 2020, in order to explore the impact of the pandemic on people who currently use, or would like to be involved with, NHS bladder and bowel services. In total, we heard from 42 people.
Changes seen in bladder and bowel services during the pandemic included having telephone rather than face-to-face appointments, delayed referrals and tests, and waiting longer for surgery.
Overall, we found that there had been a negative impact on service users as a result of changes made to services during the pandemic. For instance, 18 people reported that they had appointments cancelled, and only eight said they had received an explanation regarding the changes.
Based on what we found and the experiences we heard, we are recommending that the communication between specialist services, GPs and other healthcare settings is reviewed, to ensure current information about support is available for patients.
Going forward, patients and carers should be offered both face-to-face and remote appointments, depending on their preference and needs. More research is needed on the impact of service changes on carers for people with bladder and bowel issues, and on the influence of toilet accessibility.
User Experiences of Bladder & Bowel Services during the Pandemic: Download (PDF 305KB)
If you require this information in an alternative format, please email helen@healthwatchbnssg.co.uk.
If you experience bladder or bowel leakage, you're not alone and there are things you can do to try to improve your symptoms. Even occasional leakage should not be ignored. BABCON HIT has created a free app called CONfidence, which brings together trusted and reliable information, informed by national experts providing specialist bladder and bowel care. Find out how to download the CONfidence app