Privacy policy

This privacy policy describes how Bristol Health Partners uses and protects information you give us when you use our website.

We may update this policy from time to time. The latest version will always be published on this page. This version was published on 30 August 2022. 

1.The information we collect

1.1 Information we receive automatically

We automatically receive certain types of information whenever you interact with this website. We use the information to monitor website traffic and to assist with the navigation and user experience of the website. Any disclosure of this information will be in aggregate form and will not identify individual users.

Information that we receive automatically includes:

  • website usage data
  • user data such as your IP address and details of your browser and device

1.2 Information you choose to give us

If you contact us via [email protected] or via our contact form, we will collect:

  • Your email address
  • Your name

We will only use this information we collect to contact you with relevant updates about your enquiry.

If you choose to subscribe to our e-newsletter, we will collect:

  • Your email address
  • Your name

We will only ever use this information we collect to send out our e-newsletter.

You may opt out from receiving the e-newsletter at any time by selecting the ‘unsubscribe’ link in the email you receive, or by contacting us at [email protected]

1.3 Retaining your data

We will retain data for as long as required for the purpose for which it was collected.

1.4 Lawful basis

Personal data collected through this website is processed on the basis of your consent (GDPR Article 6.1(a)) or under the legitimate interests of the relevant parties (Article 6.1(f)).

1.5 Cookies

We use cookies to operate the website and to track how people use this website. A cookie is a small file stored on your computer or device, which enables our website to identify your computer or device as you view our website pages. All the information collected is anonymous and we do not use it for any other purpose. 

1.6 Third-party service providers

We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

We use Mailchimp (The Rocket Science Group, LLC) to manage our email marketing subscriber lists and send emails to our subscribers. Read Mailchimp’s privacy policy.

We will not share your personal information with any other third party unless we have your permission, or the law requires us to do so.

1.7 How to make a request about your data

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is the Data Controller for this website for the purposes of the Data Protection Act 2018 and the General Data Protection Regulation. Read UHBW’s privacy notice

You can contact us to ask us what data we hold about you, who has access to it and how it is being used. We will also delete any data about you that we hold if you ask us to.

If you have any concerns as to how your personal data is processed, you can contact the Data Protection Officer at:

University Hospitals Bristol and Weston NHS Foundation Trust
Trust Headquarters
Marlborough Street
[email protected]
0117 34 23701 / 0117 34 23794.

It is also your right to submit a complaint to the Information Commissioner’s Office (ICO). Further details can be found at